T is for Transformation in our new IMPACT Plan
Transformation: Technology enables excellence, growth and profitability.
The smart use of modern technology will lift productivity, employee engagement and customer outcomes.
Strategy and Initiatives
- Invest in technology to improve customer outcomes, staff effectiveness, and business efficiency
- Lead and deliver an IT-enabled transformation program
- Establish robust program and project management practices
How we will deliver these initiatives
IT enabled transformation
- Chief Transformation Officer
- 3-year technology plan initiatives
- Change management
Project and program management
- Project governance and reporting framework
- Project prioritisation and resourcing