Finding out more - House with No Steps

Finding out more

Information about who to contact with any questions about the FACS SDS Transfer

HWNS customer

I am a client or family member, who do I talk to about the FACS SDS transfer? 

If you have any queries about the transfer, you will need to talk directly to your current FACS staff member.

If you require additional support, you can contact Transfer Connect on toll free 1800 870 789 Monday - Friday between 9am and 5pm or email 

Transfer Connect is a new service run by Mission Australia that support people through the transfer process by providing personalise support and responses to queries or concerns. 

I am a staff member, who do I talk to about the FACS SDS transfer? 

You will find more information and resources about the transfer on the FACS Working Together website. If you have any questions or concerns, please speak with your manager or email the Working Together team.

Aboriginal staff members can also email the team at:

To talk to the FACS Employee Assistance program, call 1300 687 327

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