Welcome to our 2017 Annual Review. This was another amazing year for House with No Steps. Our team worked tirelessly to support our customers, champion their human rights, uphold our Values, and achieve the goals in our IMPACT Plan.Read More
In the fast-changing NDIS world, we need to challenge the status quo and find new ways to improve our customers' lives.
Celebrating the human rights of our diverse customers
Attended by over 78 people, our first Human Rights Conference explored issues including the NDIS, accommodation, self-advocacy, and sexuality.Read More
By pursuing new partnerships and mergers, HWNS is working to expand, have a wider impact, increase our awareness, and grow our reputation.
Facility Services teams up with Vicinity Shopping Centres
HWNS will soon be providing landscaping, maintenance, cleaning, and recycling services to 30 Vicinity Shopping Centres across Qld and NSW.Read More
Our success depends on our team, so we work hard to attract, develop, motivate, and retain the very best people.
We hold ourselves and each other accountable for actions and results. Every employee contributes to our success.
Customers drive everything we do at HWNS. After all, our impact can only be as strong as our customer relationships.
Creating a customer centric organisation
This year we completed a critical piece of research into the customer decision-making process and began rolling out customer service training for our staff.Read More
Working towards reconciliation with our Indigenous communities
This year we developed a Reconciliation Action Plan; formalising our commitment to supporting Aboriginal and Torres Strait Islander peoples.Read More
Technology enables excellence, growth, and profitability – and by using it strategically, we can lift our productivity, engagement, and outcomes.
This year our individual volunteers and organisations dedicated 22,311 hours of their time, such an amazing contribution!
29,961 generous supporters contributed over $4.6 million towards our services.
In total this financial year 24 community-minded organisations have volunteered a significant 2,388 hours with House with No Steps.