Heather's Active Support - House with No Steps

Heather's Active Support

Having only been with House with No Steps for a few months, Heather’s mother says she’s seen a dramatic improvement. “She wants to go out now, whereas before she didn’t want to go anywhere.” says Debbie.

Meet Heather. A Shy 24-year  old with a great sense of humour, who is living with Spina Bifida.

Heather content main

Heather has been one of the people to benefit from Active Support, which is all about empowering people with a disability to do things for themselves, rather than staff doing it on their behalf.

“In the past, Support Workers would actually do things for customers - feeding, getting drinks, getting coffee,” explains House with No Steps staff member, Veronica.

“Now, Active Support is more about empowering our customers to do these things for themselves. We don’t want people just looking on. We want them to be actively engaged and doing things for themselves, no matter how little it is. We want them to be controlling their lives, and their choices, and taking part.”

This approach is perfectly aligned with the roll-out of the NDIS. “The NDIS is all about independence for our customers,” says Veronica, “and that’s what Active Support aims to provide.”

Active Support influenced Heather and her family’s decision to choose House with No Steps as a service provider. “We were looking for somewhere Heather could be more active and do more for herself,” says Heather’s mother, Debbie. “In life that’s what she’s going to need later on when I’m not around.”

One of Heather’s key goals was to make new friends. With this in mind, she is now in charge of a project called ‘All About Me’ – and this is what Heather is most proud of.

For this project, Heather works with other House with No Steps customers, helping them create their own personal booklets where they each record their goals and aspirations. “We wrote down the people’s names, and then we had to write where they lived and put all the pictures into the books. It’s something that I offered to do,” explains Heather.

As Heather’s confidence has grown, she has also been making her own personal goals including developing her computer skills. “We do a lot of computer work, we’re looking at word processing, importing photographs, and putting them into documents” says Veronica.

Having only been with House with No Steps for a few months, Heather’s mother says she’s seen a dramatic improvement. “She comes home smiling instead of upset,” says Debbie. “She wants to go out now, whereas before she didn’t want to go anywhere.”

Veronica agrees. “Since coming to House with No Steps, she’s actually developing confidence in her capacity to make her own decisions.”

We’re excited to know that the positive impact of Active Support in Heather’s life is just the beginning, and we will be seeing many more similar stories in the making across Australia.


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