Accountability - House with No Steps


A is for Accountability in our new IMPACT Strategic Plan


Accountability: We hold ourselves and each other accountable for actions and results.

Every employee contributes to our success. Every employee needs good information, clear expectations and appropriate support to succeed. To be accountable to customers, we must be accountable to each other.

Strategy and Initiatives


  • Build a culture of accountability and provide staff with the tools and information they need to make wise decisions


  • Provide timely, accessible, insightful information to support decision-making
  • Lift productivity so we can deliver quality outcomes cost effectively
  • Enhance our performance framework with simpler PD’s, clearer KPIs and better performance management

How we will deliver these initiatives

Timely and accessible data

  • Improve data and measurement tools
  • Dashboards
  • Cacading KPIs

Performance Framework

  • Simple PD’s
  • Individual KPI’s
  • Support and development a priority
  • Annual performance reviews

Lift productivity

  • Fit for purpose business models
  • Simpler processes
  • Less waste
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