People - House with No Steps


P is for People in our new IMPACT Plan


People: Our employees and volunteers are engaged, effective and passionate about their work.

A quality provider must attract, develop, motivate and retain the best people. Our workforce needs to be the right shape to deliver quality customer outcomes cost-effectively. Great leaders create great outcomes for staff and customers.

Strategy and Initiatives


  • Develop, shape and align our workforce for the NDIS world


  • Have the right people in the right place at the right time, doing the right things
  • Foster great leadership and management excellence
  • Enhance employee capability, engagement and well-being

How we will deliver these initiatives

Right people, Right Place

  • Workforce planning
  • Diversity Strategy
  • Reconciliation Action Plan
  • Employee Value Proposition

Leadership and management excellence

  • Leadership development 
  • Talent and succession planning
  • Enhance business skills

Capability, engagement and well-being

  • Training and education
  • Employee engagement
  • Holistic approach to employee well-being
  • Safety
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