Transformation - House with No Steps


T is for Transformation in our new IMPACT Plan

Transformation: Technology enables excellence, growth and profitability.

The smart use of modern technology will lift productivity, employee engagement and customer outcomes.

Strategy and Initiatives


  • Invest in technology to improve customer outcomes, staff effectiveness, and business efficiency


  • Lead and deliver an IT-enabled transformation program
  • Establish robust program and project management practices

How we will deliver these initiatives

IT enabled transformation

  • Chief Transformation Officer
  • 3-year technology plan initiatives
  • Change management

Project and program management

  • Project governance and reporting framework
  • Project prioritisation and resourcing
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