IMPACT Plan - House with No Steps


We are excited to present to you our new 2016-2019 Strategic Plan!


House with No Steps is journeying through an exceptional and exciting period of change. The roll-out of the NDIS, one of the biggest social reforms ever in Australia, is creating unique opportunities for our customers, families, employees, and House with No Steps itself. And technological advancements are also opening up many life-changing new possibilities. 

We welcome and embrace these changes. We are evolving to seize the opportunities and address the challenges they bring. We will continue to focus all of our efforts on helping people with disability live great lives. This is the focus of our 2016-2019 Strategic Plan. 

Download our IMPACT Plan summary
Download our plain English IMPACT Plan summary

Find out more about our 6 Strategic goals

Aptly named, our IMPACT plan has 6 key goals. Find out more about each goal below, and the specific initiatives and strategies which fall under each.

I for Innovation

M for Market Strength

P for People

A for Accountability

C for Customer

T for transformation


Contact usContact us