Finding out more - House with No Steps

Finding out more

Information about who to contact with any questions about the FACS SDS Transfer

HWNS customer

I am a client or family member, who do I talk to about the transfer? 

If you have any questions you can call the House with No Steps SDS Transfer Hotline for customers on 1800 931 934. 

Answers to common questions from customers and families are also shared right here on this site.

I am a staff member, who do I talk to about the transfer? 

If you have any questions or concerns about the transfer, please speak with your manager or refer to the Key Contacts section of your Employee Welcome booklet (handily located at the back of the booklet).

If you have not yet received your booklet or forms, or have any questions about them you can call our People Service Centre on 1300 266 320. You can also download a copy of the Employee Welcome booklet here.

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