2015 Annual Review

We are very excited to present to you our 2015 Annual Review which celebrates our successes and shares personal stories of our impact in people’s lives. We hope you enjoy reading it.

Graphic words saying "Evolve, Create, Innovate"
October 29, 2015

This year we have a brand new Annual Review website! This is an interactive highlights version of our Annual Review.

2014/15 was a good year for House with No Steps. Of course we experienced highs and lows but there were so many exciting highlights including:

  • High levels of customer satisfaction
  • Establishing exciting services and businesses in over 20 new locations
  • Maintaining our CQL accreditation for person centred excellence
  • Providing support to 393 NDIS participants in Hunter NSW and the ACT
  • Increasing awareness of self-advocacy and human rights amongst our service users, supported by the Board’s Human Rights Committee and our network of Peer Mentors
  • Redesigning our policies and practices to identify and eliminate instances of mistreatment, exploitation, abuse, or neglect (MEAN)
  • Further improvements in safety performance and the wellbeing of employees
  • 11.5% overall business growth
  • A solid platform for further investments in growth and renewal in 2015/16.

This 2015 Annual Review is a snapshot of our 2014/15 performance. It celebrates our successes and shares personal stories of our impact in people’s lives. We hope you enjoy reading it.

We’re looking forward to what 2015/16 will bring and are confident that our proven ability to work constructively and positively with governments, other organisations, customers, and supporters – coupled with the genuine and deep desire for reform in the Australian community – will enable us to deliver high quality, good value, innovative services to people with a disability, their families and carers, through the introduction of the NDIS and beyond.

Thank you most sincerely for your support.