Donations Direct Debit Request Service Agreement

Find our Direct Debit Request Service Agreement.

House with No Steps’ Direct Debit Request Service Agreement

This document outlines the terms of your direct debit agreement with House with No Steps (‘we’ or ‘us’).

By signing a direct debit request, you have authorised us to arrange for funds to be debited from your account. You should refer to the direct debit request and this agreement for the terms of the arrangement between us and you.

The service agreement below sets out the terms on which we accept and act, under a direct debit request (‘your direct debit request’) you give us to debit specified amounts from your account or credit card under the direct debit system. If you have any questions, please don’t hesitate to contact us on 1800 068 064.

Our commitment to you

  1. We agree to be bound by this agreement when we receive your direct debit request complete with the particulars we need to draw an amount under it.
  2. We will only make deductions from your account or credit card in the manner agreed in the terms of your direct debit request.
  3. The first monthly deduction from your account or credit card will be made within two weeks of your request date; thereafter your deductions will be made monthly on whichever day has been nominated in your request, or the following business day if that day is a non-business day.
  4. We cannot change our procedures in this agreement or alter the terms or amount of your direct debit request without giving you at least 14 days written notice.
  5. We reserve the right to cancel the direct debit drawing arrangement if two or more drawings are returned unpaid or rejected by your nominated financial institution and to arrange with you an alternate payment method.
  6. We will keep all information pertaining to your nominated account at the financial institution or credit card, private and confidential.
  7. We will only disclose this information we have about you: (a) to the extent specifically required by law; or (b) for the purpose of this agreement (including disclosing information in connection with any query or claim).
  8. We will adhere to the Privacy Act 1988, including the National Privacy Act Principals, when we collect, use, disclose, store, provide access to, or otherwise deal with your personal information (including details in your direct debit request). For further information, see section, ‘Your privacy’ below.

Your rights

  1. You may terminate the direct debit drawing arrangement or stop payment of a drawing at any time by giving written notice to us and your nominated financial institution. House with No Steps should receive notice at least 14 days prior to the drawing date.
  2. You may request changes to the frequency or amount by contacting us in writing and advising your requirements at least 14 days prior to the next drawing date.
  3. Where you consider that a drawing has been initiated incorrectly, you should immediately take the matter up with us directly by calling 1800 068 064 and/or lodge a direct debit claim through your nominated financial institution.
  4. If you believe a deduction has been made incorrectly, please call us immediately on 1800 068 064 – we may ask you to confirm details of your direct debit request and the deduction in writing.

Your commitment to us

  1. It is your responsibility to ensure that sufficient funds are available in the nominated account to meet the drawing on its due date. If there are insufficient funds in your account to meet a direct payment you may be charged a fee or interest by your financial institution.
  2. You should check your account statement to verify that the amounts debited from your account or credit card are correct.
  3. It is your responsibility to arrange with us a suitable alternate payment method if the direct debit payment instruction is cancelled either by yourself or the nominated financial institution.
  4. It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to the account signing instructions held by the financial institution where the account is based.
  5. It is your responsibility to advise us if the account nominated by you to receive the direct debit instruction is transferred or closed.

Your Privacy

House with No Steps (HWNS) is collecting information for the purpose of registering you for this campaign and to enlist your support for House with No Steps. HWNS collects personal information about you in order to provide you with information and direct marketing materials in respect of our charitable objectives.

Unless you opt out or unsubscribe, which you may do at any time, HWNS may contact you in the future via any medium. If you do not provide personal information, HWNS may not be able to provide you with certain information and offers.

To assist our fundraising, we may in confidence disclose your data to other organisations located within/outside Australia.

Our Privacy Policy contains information about: (i) how we obtain, store and use your personal information; (ii) how you can access and correct your personal information; (iii) how you can lodge a complaint regarding the handling of your personal information; and (iv) how any complaint will be handled by HWNS.

You may contact us via email: supporter_care@hwns.com.au; or mail: PO Box 93, Frenchs Forest NSW 1640; or telephone: 1800 068 064 with any queries and/or to advise if you do not wish to receive future communications from us.